ESSENCES / LEGAL

Privacy Policy

Last updated: October 21, 2026

1. Data Controller

RED GROUP ENTERPRISES, S. DE R.L. DE C.V. (“RED GROUP”), operating under the ESSENCES brand, is responsible for the processing and protection of personal data collected through https://essencesfestival.com and the ESSENCES Community registration form.

Registered address: Av. Juárez 2915, Interior 405, Colonia La Paz, Puebla, Puebla, C.P. 72160, Mexico.

Privacy contact: chris@essencesfestival.com

2. Personal Data We Collect

We collect personal data that you voluntarily provide when registering for ESSENCES Community, including:

Name.
Email address.
Communication preferences and consent records.

Depending on the technologies enabled on our website, we may also collect technical information such as IP address, browser type, device information, pages visited, and interactions with our website.

Our ESSENCES Community registration form does not request sensitive personal data, financial information, or payment details.

3. Purposes of Data Processing

We process personal data collected through our website and ESSENCES Community for the following purposes:

Primary purposes:

Managing registrations and membership records for ESSENCES Community.
Responding to inquiries related to community registration.
Handling privacy requests and protecting the security of our website.

Secondary purposes, subject to your consent where required:

Sending updates, announcements, and news about ESSENCES.
Sharing information about upcoming festivals, music experiences, and cultural events.
Communicating launches, presales, and opportunities to participate in ESSENCES activities.
Personalizing communications based on registered preferences and interactions.
Analyzing the performance of our communications and marketing campaigns.

You may decline or withdraw your consent for secondary purposes without affecting your ability to exercise your privacy rights.

Registration for ESSENCES Community does not constitute a ticket purchase or the contracting of any event-related service.

4. Consent for Communications

When you register for ESSENCES Community, we may request your consent to receive email communications about ESSENCES, including festival announcements, upcoming experiences, community news, and special opportunities.

Consent to receive promotional communications is separate from acknowledging this Privacy Policy and must be provided through an affirmative action.

You may withdraw your consent to receive promotional emails at any time by using the unsubscribe link included in our communications, where available, or by contacting us at chris@essencesfestival.com.

Unsubscribing from promotional communications does not necessarily result in the immediate deletion of all personal data when certain records must be retained to comply with applicable legal obligations.

5. Third-Party Service Providers

ESSENCES uses third-party technology providers to operate its website, manage community registrations, and support communications.

HubSpot

We use HubSpot to collect and manage ESSENCES Community registrations, maintain contact records, document communication preferences, and administer email communications. Personal data submitted through our registration form may be processed and stored using HubSpot’s infrastructure.

WordPress and Elementor

Our website is built using WordPress and Elementor. These technologies support the presentation, administration, and operation of our website. Certain technical information may be processed as part of normal website functionality.

Hosting and technical service providers

Our website hosting and related technical service providers may process limited technical information necessary to deliver website content, maintain security, and ensure service availability.

We require personal data to be handled in accordance with applicable data protection obligations. Depending on the services involved, information may be processed on infrastructure located outside Mexico, subject to applicable legal requirements and appropriate safeguards.

Third-party providers maintain their own privacy and security practices. Their involvement does not eliminate RED GROUP’s responsibilities regarding personal data under its control.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support essential website functions, understand visitor interactions, and improve the browsing experience.

Essential Cookies

Certain cookies or similar technologies may be necessary for the proper operation, security, and functionality of our website.

Analytics and Tracking Cookies

With your consent, where required, we may use analytics and tracking technologies, including those provided by HubSpot, to understand website traffic, measure visitor interactions, and evaluate the effectiveness of our communications.

Cookie Consent and Preferences

When visiting our website, you may be presented with a cookie consent banner that allows you to accept or decline optional tracking cookies.

You may also manage cookies through your browser settings. Disabling certain cookies may affect some website functions.

Third-Party Technologies

Some cookies or tracking technologies may be managed by third-party service providers. Their use is subject to the applicable privacy practices and data protection requirements.

We aim to respect your cookie preferences and applicable privacy requirements. Optional tracking technologies should not be activated before obtaining consent where such consent is required.

7. Data Retention and Security

Data Retention

We retain personal data only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with applicable legal obligations, resolve disputes, and maintain appropriate records.

Information collected through ESSENCES Community may be retained while your registration remains active or until you request its deletion, subject to applicable legal requirements and legitimate retention needs.

If you unsubscribe from promotional communications, we may retain limited information necessary to record and respect your preference not to receive further marketing messages.

Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal data against unauthorized access, loss, alteration, disclosure, or misuse.

We also rely on relevant security measures implemented by our technology and hosting service providers, including HubSpot.

Although we seek to maintain appropriate safeguards, no method of electronic transmission or storage can be guaranteed to be completely secure.

If we become aware of a security incident involving personal data, we will assess the circumstances and take appropriate action in accordance with applicable legal requirements.

8. Your Privacy Rights (ARCO Rights)

Under applicable Mexican data protection legislation, you may exercise your rights of Access, Rectification, Cancellation, and Opposition (ARCO) regarding your personal data.

These rights include:

Access: Request information about the personal data we hold about you and how it is processed.
Rectification: Request corrections to inaccurate or incomplete personal data.
Cancellation: Request the cancellation of your personal data when legally appropriate.
Opposition: Object to the processing of your personal data for specific purposes, where permitted by law.

How to Exercise Your Rights

To submit an ARCO request, please contact us at:

chris@essencesfestival.com

Your request should include your name, a means of receiving our response, a clear description of the right you wish to exercise, and sufficient information to identify the personal data concerned. Where necessary, we may request documentation to verify your identity or legal representation.

We will respond within the time limits established by applicable Mexican law. As a general rule, we will communicate our decision within 20 business days of receiving a complete request. If the request is approved, the corresponding action will ordinarily be implemented within the following 15 business days, subject to legally permitted extensions and exceptions.

Withdrawal of Consent

You may also request the withdrawal of your consent for the processing of personal data, where applicable, by contacting the same email address.

Withdrawal of consent does not affect processing already lawfully carried out or information that must be retained under applicable legal obligations.

9. International Data Processing and Transfers

ESSENCES operates from Mexico and uses third-party technology services that may process or store information through infrastructure located in other countries.

In particular, personal data collected through ESSENCES Community may be processed by HubSpot and its authorized service providers for the purposes of hosting, managing, and maintaining our contact records and communications.

International Data Processing

The use of international technology infrastructure does not change RED GROUP ENTERPRISES, S. DE R.L. DE C.V.’s responsibility for personal data under its control.

We seek to ensure that international processing arrangements are subject to appropriate contractual, organizational, and technical safeguards, consistent with applicable data protection requirements.

Data Transfers

We do not sell personal data collected through ESSENCES Community.

Personal data may be disclosed to service providers acting on our behalf when necessary to operate our website, manage registrations, or deliver authorized communications.

Any transfer of personal data to an independent third party will be evaluated under applicable Mexican law, including whether notice or consent is required.

Where a service provider processes information on our instructions, we seek to establish appropriate obligations regarding confidentiality, security, and the permitted use of that information.

10. Changes to This Privacy Policy

RED GROUP ENTERPRISES, S. DE R.L. DE C.V. may update this Privacy Policy to reflect changes in our website, ESSENCES Community operations, technology providers, data processing practices, or applicable legal requirements.

Any updates will be made available through our official website at:

https://essencesfestival.com

The date displayed at the beginning of this Privacy Policy will indicate when the document was last updated.

When changes materially affect the purposes or conditions under which personal data is processed, we will provide additional notice and obtain consent where required by applicable law.

We encourage visitors and ESSENCES Community members to review this Privacy Policy periodically to stay informed about how their personal data is handled.